Shipping policy
Shipping Policy
Delivery
1.1. As we offer digital products exclusively, delivery is made electronically via a download link or by email.
1.2. After successful receipt of payment, the customer will be informed promptly via email about the download link or the receipt of the digital products.
1.3. The customer is responsible for ensuring that the provided email address is correct and that they have access to the corresponding email account.
Availability
2.1. If a product is temporarily unavailable, this will be indicated accordingly.
2.2. In the event of unavailability after the completion of an order, the customer will be informed promptly via email and may be offered an alternative product or a refund.
Technical Requirements
3.1. The customer is responsible for ensuring that they have the necessary technical equipment (e.g., computer, internet access) to download and use the digital products.
3.2. The seller assumes no responsibility for technical issues or incompatibilities that may arise from the use of the digital products on the customer's devices.
No Physical Delivery
4.1. Please note that we sell digital products exclusively and do not deliver any physical goods.
4.2. No shipping costs are charged, as no physical delivery takes place.
Support and Inquiries
5.1. If you have any questions or technical issues related to the download or use of the digital products, our customer support is happy to assist.
5.2. Please contact our customer service at shop@goal-guides.com for support or inquiries.